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I am a driven, hands-on technical project manager willing to embrace any challenges that promote learning new skills and process optimization to help the team achieve excellence.
With an engineering background, I started my career as a System and Application Analyst for a CRM ecosystem and moved to a senior role. My most significant accomplishment was to score 99.9% CSAT feedback from the clients.
In the past five years, I worked as a Project Manager and received my PMP designation. While serving small to medium-sized local governments in BC and across Canada, I became a reliable resource in Finance ERP implementation. I delivered custom reports to our Enterprise Asset Management clients. My proudest
experience was when I earned clients’ trust and took the lead on their projects.
Beside ERP Projects, I have completed other projects such as
– Integration with the third-party software vendors
– Platform installation and upgrades
– Server Migration
– Documenting technical hands-out and KB articles
– Training
Working with all end-users, including technical or non-technical, has given me the ability to pivot between two worlds. My goal is to be a contributor through application and system analysis, project management, and consultancy.